We believe that what separates Raymond James from our peers is the quality of service we provide. We call it Service 1st – an approach that engenders pride, team spirit, competitive drive, inspiration, concern for clients and fellow employees, empathy for those who need our help and enthusiasm. Service 1st also means a commitment to serve with integrity. Only by providing exceptional support can we be sure to earn the continued loyalty and trust of the wealth managers who work with us.
Service 1st is a key part of our culture at Raymond James in the UK. As we all know, the wealth management industry is a highly competitive space, and what has historically helped distinguish Raymond James from its peers is not our asset size, but the outstanding service that we provide to our clients.
We know that our values hinge on one thing – our Client.
Our Clients are ANYONE we deal with in a professional capacity – Investor Clients, Wealth Managers and their support staff, Financial Planners, Introducers and, of course, our Head Office colleagues.
Every person has the power to make a difference, whether you are contributing to a major project, helping resolve a query, or simply taking the time to listen to a Wealth Manager’s concerns.
Little things mean a lot, and no matter what job you perform, everything you do has the potential to make a genuine difference.