Case Study: Independent Contractor

Wayne Hayhurst

Raymond James, Ribble Valley

Wayne Hayhurst

  • Wayne entered the investment industry in 2006.
  • In early 2010 he joined Raymond James, setting up a branch in the Ribble Valley, Longridge, Lancashire.
  • Wayne provides a ‘one stop shop’ for clients by offering dedicated investment advice, stockbroking and financial planning under one roof.
  • Wayne has had an ambitious growth strategy since day one, with an objective to become one of the largest and most respected wealth management practices within the region.

Why I chose Raymond James as our Business Partner

My ambition was to establish and develop a quality wealth management practice in my local town, tailored for the local community. With my previous employer I did not have the level of flexibility that I required – I was an employee and could not hire additional authorised staff. When looking at various platforms and offerings, I discovered that some platforms provided support without any autonomy while others offered autonomy with very little guidance. Raymond James offered the perfect blend.

Having researched lots of different platforms, the reputation and financial strength of Raymond James really stood out for me. They were the only platform that could cater for my desired investment proposition and growth plans. No one else in the sector offered the full, rounded solution that they provide. The Business Development team seemed very genuine and passionate about the offering. I asked a lot of questions and was given clear and concise answers. I was very impressed with the recruitment process; it gave me confidence in making this important decision.

Getting Started

In the first 12 months I had to learn and create new processes and systems, as well as start building up a quality client bank, whilst also making sure that everything was controlled and compliant. It was a very busy time. Raymond James offered me a dedicated Relationship Manager, who was my main point of contact if I had any problems and who provided me with immediate assistance to my queries being channelled to the relevant department. The overall level of support offered was very impressive and they always had a ‘can do’ attitude when it came to helping me support and develop my business. Without that support, it would have taken us far longer to set up the business and we would not be where we are today.

What we get from our Partnership with Raymond James

In order for me to provide the best service possible to my clients, the best service possible needs to be provided to me and my branch as a partner of Raymond James. The systems and support are continuously improving, evolving with the industry and my business. I am not saying everything is perfect, but they certainly listen and if something isn’t available, they look at options to support and help.

The Training and Orientation day offered by the Training team was top level. However, it was only when we started using the various systems that we required more assistance and this has been available and ongoing upon request to this day. Whenever we call head office someone is there to
take my call and help, which is important when running a business.

I also have regular sessions with David Hazelton, Practice Intelligence Manager, who I use as a sounding board for ideas and any challenges I may have; he also provides me with some extremely valuable mentoring. David is someone who greatly understands the industry, my business and
my goals, but isn’t involved in the day-to-day running of the business, which really helps me keep focused.

The annual Raymond James Professional Development Forum provides additional knowledge and training. It counts towards CPD and helps add a new dimension to research. This event is also a great for networking. I have gained various important strategic partners for my business.

Raymond James has enabled me to continuously develop and evolve the business, using my own autonomy, but providing me with support and guidance where needed. I have a very good relationship with many of the staff at Head Office, the door is always open. I have the opportunity
to speak with senior management including Peter Moores, Raymond James UK CEO, about the progress of my business, who has taken the time to travel up from London to visit the branch on a couple of occasions. This personal touch really sums up Raymond James and is something I value


In Summary

I have set myself stringent goals each year, which on the whole have been met. These include continuously enhancing the client experience, developing new services, attracting quality new members to the team and of course attracting new clients to the business.

Since 2010 I have grown the business from a ‘one-man-band’, to a team of over 15 quality financial services professionals, attracting some of the best in the business. In 2015 we split the branch into three departments – the investment team, financial planning team and operations and support team. This has not only enabled me to focus on the business more, but has helped each department and team member have a more defined plan in their own roles. Raymond James have certainly provided me with the confidence and support needed to grow the business in a fast yet controlled way. The next few years look very exciting and I am sure Raymond James will remain a key partner in my continued growth plans.