About Raymond James

Our policies and statements

Read our policies and statements

Our policies

Terms of Use

Read information on the terms of use and ensure you agree to abide. Read this policy carefully before you start to use the Site.

Our policies

Privacy notice

Read our privacy notice to understand how we collect, use and share any personal information we collect about you and your rights in relation to that information.

Our statements

Cookie Statement

Raymond James websites use cookies to provide users with an enhanced experience when browsing and also to allow us to improve our websites.

Our policies

Order execution policy

Raymond James maintains an Order Execution Policy which is designed to ensure that we take sufficient steps to ensure that we achieve “Best Execution” for you.

Our policies

Conflicts of interest

Read information on our material interests and potential conflicts of interest

Information

Stewardship

We aim to promote effective stewardship and long-term investment decision making, by enhancing the transparency of our investment and engagement strategies.

Our statements

Slavery and human trafficking statement

This statement comprises the Slavery and Human Trafficking Statement of Raymond James, its subsidiaries and parent company, in accordance with section 54(1) of the Modern Slavery Act 2015 (“MSA”).

Information

Accessibility

This website has been designed with the target approach to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0.

Complaints

How to complain

We seek to maintain the highest standards of service, however we understand even in the best-run organisations things can go wrong.

Alert line

Confidential Reporting Hotline

Concerns related to unethical behaviour or violations of the law by Raymond James, employees of Raymond James, or anyone acting on behalf of Raymond James, can be securely reported to the company by using the AlertLine, a confidential reporting hotline that is managed by an impartial third-party vendor. Reports may be made anonymously and will be kept confidential.

  • Website Submission You can file a report using the AlertLine website.
  • Calling the Hotline You can file a report by calling a toll-free hotline number for your country. Click here and select your country for the appropriate toll-free number. 
AlertLine
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Raymond James, Charles Stanley and Charles Stanley Direct are trading names of Raymond James Wealth Management Limited.

Raymond James Wealth Management Limited (formerly Charles Stanley & Co. Limited) and Raymond James Investment Services Limited have been brought together to form a single UK business operating under Raymond James Wealth Management. This combined business brings together the experience and expertise of both firms within one UK company and continues their long-standing commitment to providing high quality client service.

As we continue to integrate these businesses, we will share information relevant to the services we provide and your arrangements with us. If you are unsure whether any information applies to you, please contact your wealth manager or our client support team.