Our policies and statements

Accessibility for everyone

If you require additional assistance, we aim to provide you with the right service and support for your needs.

Our website and app are designed to be accessible

Our websites are designed to meet global standards of accessibility. For example, we make sure text stands out sufficiently against the background to be read easily while the colours used take into consideration those with colour vision difficulties.

Key information

This website (www.raymondjames.uk.com) has been designed to the highest levels of Web Content Accessibility (Double AA Standard).
Our websites are developed and tested to be compatible with the most popular browsers: Google Chrome, Microsoft Edge and Safari (Apple). Please make sure that you are using the latest version(s) of one of these browsers to get the best experience.
If you are struggling to read any of the text on our websites, you can use your browser’s magnify feature to increase the text size. If you do need help, please contact us and someone from our team can help you do this.
If you’d like more information around our cyber security protections and how to keep safe online, please follow the link below.

Keeping safe online

Accessibility

We believe that personalised investment services should be accessible to everyone, without exception. If you need assistance with accessing any of our services, we’re here to help.

We’re committed to helping you achieve your unique financial goals, and when you become our client, your needs drive everything we do.

Why you might need support

Our experienced wealth managers understand that everyone has individual requirements.

For instance, you might need support when accessing our services if you have:

A physical disability
A severe or long-term illness
A mental health or other condition that means you need more time processing information
Difficulties with your sight, speech or hearing
English as a second language
Difficulties with understanding or memory loss
Recently experienced a stressful life event, such as unemployment or bereavement

How we can support you

Here are some of the ways we’re working to make our business accessible.

We can set up a trusted ‘third party’ or someone with Power of Attorney with permission to access and operate your accounts on your behalf. You might find this helpful if:

You’re in hospital or otherwise incapacitated for a long period, and you want someone to check on your portfolio
You’re not comfortable using the latest technology such as digital account access, email or mobile phones
You need some help or support with important financial decisions

Contact your branch to arrange third-party access.

With automated financial services becoming more popular, it’s still important to be able to discuss your finances with a real-life expert, who listens to you and communicates in plain English. Our communications, whether physical or digital, have all been written by a Raymond James employee, not a robot.

Our paperwork is designed to be clear and jargon-free
We use dyslexia-friendly fonts where possible as well as contrasts designed for people with low vision
Large print formats of our key documents like quarterly valuations and annual tax reports are available on request

Accessibility in practice

Raymond James websites are designed to be accessible to all.

Our websites are developed and tested to be compatible with the most popular browsers: Google Chrome, Microsoft Edge and Safari (Apple). Please make sure you’re using the latest version of any of these browsers to get the best experience.

We try to consider colour contrast and ensure that text stands out clearly against the background so it can be read easily.
Struggling to read text on any of our websites? You can use your browser’s magnify feature to increase the text size. If you need help, please contact us and someone from our team can demonstrate how to do this.
Want to know more about how to keep safe online and identify potential online scams? Go to our ScamSmart resources page.
Your wealth manager is your first point of contact to help and guide you with any accessibility issues – just ask.

Get in touch

Email: RJISClientSupport@RaymondJames.com
Phone: 0203 798 3500 (7:45am-5:30pm, Mon-Fri)
Address: Ropemaker Place, 25 Ropemaker Street, London, EC2Y 9LY

Raymond James, Charles Stanley and Charles Stanley Direct are trading names of Raymond James Wealth Management Limited.

Raymond James Wealth Management Limited (formerly Charles Stanley & Co. Limited) and Raymond James Investment Services Limited have been brought together to form a single UK business operating under Raymond James Wealth Management. This combined business brings together the experience and expertise of both firms within one UK company and continues their long-standing commitment to providing high quality client service.

As we continue to integrate these businesses, we will share information relevant to the services we provide and your arrangements with us. If you are unsure whether any information applies to you, please contact your wealth manager or our client support team.